Returns & Refunds

We want you to feel comfortable ordering from us. Please read the conditions below before returning an item.

Change of mind

You can request an eligible change-of-mind return within 30 days of delivery. The item must be unworn, unwashed, free from marks or scents, and returned with its original tags and packaging.

Contact us before sending the item. Returns sent without approval may be delayed or returned to the sender. Change-of-mind return postage is the customer’s responsibility, and original delivery charges are not refundable.

Returns address

Once your return has been approved, send it to:

LT BOUTIQUE
PO Box 111
Freshwater QLD 4870
Australia

We recommend using a tracked service and keeping your postage receipt until the return is completed.

Faulty, damaged or incorrect items

If something arrives faulty, damaged or different from what you ordered, contact us with your order number and clear photos. We’ll assess the issue and provide an appropriate remedy in line with Australian Consumer Law.

Refund timing

Once an approved return has been received and inspected, we’ll email you with the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take 5–10 business days to show the funds.

Australian Consumer Law

Nothing in this policy limits any rights or remedies you have under Australian Consumer Law. You may be entitled to a repair, replacement or refund where goods have a major problem or fail to meet a consumer guarantee.