Everything you need to know before, during, and after your order. Can't find your answer? Contact us.
Shipping & Delivery
Where do you deliver?
We currently deliver throughout Australia.
How much is shipping?
Standard shipping free on all orders. See our Shipping Policy for full details.
How long will my order take?
Orders are processed within 1–3 business days, Monday–Friday. Delivery then usually takes 5–8 business days, Monday–Friday, so most orders arrive within approximately 6–11 business days from the date of purchase. Read our full Shipping Policy for more.
Where will my order be sent from?
We work with fulfilment partners who may send your order directly to you. You'll receive tracking details by email once your order has been dispatched.
How will I know my order has been sent, and can I track it?
You'll receive a dispatch email with a tracking link once your parcel is on its way. Tracking can take up to 48 hours to update after dispatch. You can also check Track Your Order at any time.
Sizing & Fit
How do I choose the right size?
Start with our Size Guide and check the fit notes on the product page. Each style includes measurements to help you find the best fit before you buy.
What if I'm between sizes or unsure?
Contact us before ordering with your usual size and measurements, and we'll help you pick the right fit.
Returns & Exchanges
Can I return something if it doesn't suit me?
Yes. Change of mind returns can be requested within 30 days of delivery. Items must be unworn, unwashed, and returned with their original tags. Customers are responsible for change of mind return postage. Read our Refund & Return Policy before sending anything back.
Can I exchange for a different size or colour?
Yes, exchanges are available for the same style in a different size or colour, subject to stock availability. Contact us to start an exchange.
Where do I send an approved return?
Approved returns should be sent to LT BOUTIQUE CO, 117D Old Smithfield Road, Freshwater QLD 4870, Australia. Please contact us before posting your return.
What if my item is faulty, damaged, or not what I ordered?
Contact us with your order number and clear photos. We'll sort a replacement or full refund in line with your rights under Australian Consumer Law.
What items can't be returned?
Items marked Final Sale at checkout, along with anything worn, washed, or missing its original tags, cannot be accepted for return.
When will I get my refund?
Once your return arrives and passes inspection, refunds are processed within 10 business days back to your original payment method. Your bank may take a few extra days to reflect it on your statement.
Payment & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. See our Payment Policy for more.
Is my payment information secure?
Yes. Our checkout uses SSL encryption and is powered by Shopify, which is Level 1 PCI DSS compliant. We never store or have access to your full card details. See our Payment Policy for more.
Are prices in Australian dollars?
Yes. All prices are shown in AUD unless clearly stated otherwise.
Order Support
Can I change or cancel my order?
Contact us as soon as possible. We'll do our best to help before the order is processed, but changes aren't guaranteed once fulfilment has started.
How do I contact you?
Email info@ltboutique.co. Support hours are Monday–Friday, 8:00 AM–4:00 PM AEST. Response time: within 24 hours. You can also visit our Contact Us page.